SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality, Très bien fait et solide
ottimo venditore puntuale e veloce nella comunicazioni
Товар пришёл за месяц, трек отслеживался. Ошейник очень клевый, натуральная кожа и крепкий замок. Для шиба ину брали М, все подошло отлично
Товар соответствует описанию. Единственное, что шел в Белгород с сер. дек. до 19 янв.2017г., м.б. из за праздников.
Отличный ошейник, S подошёл на таксу, также его можно регулировать по длине. Отзывчивый продавец.
Great recommended
I love the collar it fits great on her! It is more of a dark pink, but it's still a great color! I love the feel of it, it's so soft! Thanks for the quality collar and the fast shipping, I will buy again from you!
The collar is absolutely awesome Looks great
zeer mooi dank u wel
Lovely item! Measurements and color looks exactly as mentioned in the description. Super pleased with this purchase :)
Hola Acabo de recibir el artículo. Muy Satisfecho por: Envío MUY RÁPIDO, Descripción EXACTA, Calidad muy BUENA y embalaje adecuado para el transporte. Vendedor MUY FIABLE, lo guardo entre mis favoritos.
Very nice I love so much
Я в восторге! Очень качественный, мягкий, красивый ошейник! Все соответствует. Заказ пришёл быстро и отслеживался! Цвергпинчеру (8мес) обхватподошёл
Excellent product. Very happy with my purchase. Great customer service. Will recommend them and will buy from them again. Mike
Хороший ошейник. Очень понравился. Полностью соответствует описанию.
ошейник отличного качества,подошел на овчарку 8 мес. ,есть запас для роста. пришел за 25 дней
fast shipping and good quality. Colors are nice. 35 to 52 cm just barely fit my labs
Отличный ошейник, качество супер, отслеживаться доставка 20 дней
realy nice collar.. I brougt it for our nova scotia duck tolling retriever puppy that will be comming end of this month. now that i have seen the collar i will also order the leash because i like it verry much ! i hope it wil fit but if not he will grow in to it..
Quality is perfect!!! And it looks better than on photos! Everything ( product, packaging, shipping and contact with store ) is on the highest level. On of my best transaction on Ali.
Шла 16 дней до Орла. Мы довольны, спс)
Excellent store. The order came quickly Item is excellent quality Very perfect finish. Congratulations on the quality!!!!
Very nice, same as picture! Happy dog!
Вроде все нормально. Кожа и фурнитура качественная, прошито ровно.
Ошейник отличный, добротный. Доставка долгая.