If you like this item,please add it to your “Wish List”,If you like our store,please add it to your “Store List”.Thank you very much!!! ^-^
Condition: 100% Brand New And High Quality
Material:Wool blends
Colors:As shows
Size: 21.5*15cm (L*W)
Features:
1. The gloves are very soft & cozy, and are great to to wear outdoors for walking, or hiking to keep your hands warm in cold weather.
2. This pair of gloves are fadeless and no balling-up.
Note:Real color may slightly different from pictures due to many factors such as computer s Item
creen’s resolution, brightness, contrast etc. Hope understanding. Have a nice shopping day!
Item Includes: 1 Pair Gloves
Above Shipment
1) WORLDWIDE SHIPPING.. (Except some countries and APO/FPO)
2) S&H DOES NOT INCLUDE DUTIES, buyers will be responsible for any local taxes or other import fees.
3) Orders processed within promised days after the payment verification.
4) We only ship to confirmed order addresses. Your order addresses MUST MATCH your Shipping address.
5) The images shown are not the actual item and are for our reference only.
6) SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
7) If you have not received your shipment within 39 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
About Payment
1) We accept Ali West Union, TT, PP and payment processor ESCROW.
2) Payment must be made within 7 days of order.
Return & Refund
1) You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Ship-ping cost will be at buyer’s cost.
2) All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order number.
3) We will refund YOUR FULL WINNINNG BID AMOUNT except shipping cost, upon receipt of the item in its original condition and packaging with all the components and accessories included.
About Guarantee
1) 12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WAR-RANTY.
About Feedback
We maintain high standards of excellence 5 STARS, and strive for 100% customer satis-faction!
Positive Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback. So that we can satisfactorily address your concerns.
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (13) |
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4 Stars (1) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
A***m U.  |
10 Feb 2017 04:41 Very good and fast |
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Customer |
18 Jan 2017 00:25 Wszystko OK. Rękawiczki dotarły bardzo szybko. Towar zgodny z opisem. |
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Customer |
16 Jan 2017 07:35 Polecam |
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K***n T.  |
13 Jan 2017 19:55 cute |
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T***N G. |
12 Jan 2017 12:27 bien chaud |
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C***r P.  |
11 Jan 2017 06:52 VERY GOOD PRODUCTS and VERY KIND SELLER! Thank you so much! I will order again for sure! 500% Recommended! ;) |
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A***e H. |
11 Jan 2017 02:42 tré bonne qualité ! je suis vraiment satisfaites ! :3 |
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Customer |
12 Dec 2016 01:51 rękawiczki extra! Dziękuje i pozdrawiam. |
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Customer  |
12 Dec 2016 01:49 love it |
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Customer  |
12 Dec 2016 01:21 Very fast delivery .Goooood . |
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A***a C. |
12 Dec 2016 01:20 todo perfecto |
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Customer  |
24 Nov 2016 21:39 EXCELENTE |
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Customer |
24 Nov 2016 21:37 thank |
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Customer  |
24 Nov 2016 21:36 Ok grandes dommage |
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