USD 12.97/pieceUSD 9.78-19.59/pieceUSD 14.58-15.58/pieceUSD 7.99-29.90/pieceUSD 30.45-31.69/pieceUSD 32.57/pieceUSD 31.88/pieceUSD 35.12/piece
2016 New Cartoon Shape For Small and Medium Size Cat house Cat Tent Puppy Kitten Bed Rabbit Bed Easy Storage Travel Cat Girl
Size:Width/Length/Height=16/16/16inch=40/40/40cm
Weight:0.21lb=80g
There are lots of Product in our shop,Blew is the link:
Welcome to our home pages:
Contact us
If you are interested in our products, and you have any problems with it, you can contact us with
the trade manger, foxmail, and telephone.
About payment
We accept the following payment methods:
1. Alipay(Escrow)
2. Bank Transfer
Please email us to get information
Bank Transfer payment method will be required add $25.00 on your total for bank transaction fee
About shipping
1. You item will be shipped by China Post Air Mail 5 work days after receipt of payment or Pending
Payment cleared.
2. You receive the item should taken 15-45 work days.
3. If you want to receive the item faster, you can choose other shipment, such as EMS, Fedex, but
EMS, Fedex are expensive than China Post Air Mail, and before you order the item, you should
contact us first, and we need to add the price difference. Otherwise, we wouldn?t send the item
to you. Thank you in advice.
Return policy(ONLY EXCHANGE)
1. We do allow exchange the item if you are dissatisfied with the product,
but you should contact us within 7days and return it within 10 days from the date of you received.
2. All returned item must be in the original package and you must provide us with the shipping
tracking number. And you also should tell us the reason for the return.
3. Return shipping is paid by the buyer.
About feedback
The feedback is very important to us, so if you have receive the item and satisfied with it, please
leave a positive feedback, and we can also do that. If you are not satisfied with it, before you leave
the negative feedback please let us know first, and we can help you solve the problem until you
satisfied with it.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (9) |
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4 Stars (2) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
C***n V.  |
8 Feb 2017 17:58 excelente |
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R***a P.  |
1 Feb 2017 15:05 Loved it more than my cats. usual!!! :) |
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R***y E.  |
23 Jan 2017 07:12 Nice |
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F***n G. |
8 Jan 2017 19:27 ok, thanks |
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T***e M.  |
8 Jan 2017 19:13 Received order and Very Nice Product. Thank you |
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Customer  |
4 Dec 2016 23:13 На фото выглядит как из ткани, по факу из какой-то бумаги. Очешь сильно шуршит. Кот пугается. В остальном нормально. Приехал в срок. Размеры соответствуют. |
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K***a R.  |
4 Dec 2016 22:05 Быстрая доставка в Киев - 16 дней. Быстрая отправка от продавца. Упаковано хорошо, дефектов от доставки нет. Размер внутри даже больше, чем ожидала - для понимания сделала фото с листом А4. Мой кот весом чуть больше 5кг отлично туда помещается, но ...пока он ещё не понял, для чего это и что там делать))) буду над этим работать))) 
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Customer |
29 Nov 2016 01:52 Thank you extremely fast shipper... Great job. |
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Customer |
6 Nov 2016 18:34 Received order and Nice Product. Thank you |
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Customer  |
18 Sep 2016 01:33 produto ótimo 
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A***a A.  |
1 Aug 2016 00:55 They LOVE IT!!! 
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