USD 1.39-2.99/pieceUSD 5.39-7.69/pieceUSD 7.99-10.69/pieceUSD 5.29-6.99/pieceUSD 13.99-21.39/pieceUSD 3.19-4.98/pieceUSD 1.69-4.99/pieceUSD 0.99-1.49/piece Tips:
Please allow 3-4cm error due to manual measurement.Thanks for your understanding. Material:Flannel S Size:60x38cm M Size:75x50cm Color:Pink,Coffee,Beige Cute dog paw print pattern,soft and comfortable pet blanket. Soft fabric,give your pet a comfortable sleep. 
Tips:
Thank your for visiting our store, about the size & color problem, we need to clarify:
1.Due to different measurements, please accept 1-3cm error.
2.Different computer screen may display different colors even if it is the same color, so please allow reasonable color difference.
Shipping:
1.We have to charge your shipping fee if you need faster shipping method. (Such as, EMS, DHL, fedex, TNT,) We will try our best to provide you the good shipping service.
But sometimes international delivery is highly depended on the local customs and location post shipping or the weather, so some parcels will be delayed because the remote place your live. If accident happen such as the item brokened or lost, please contact with us firstly, we will deal with it soon.
2.If you do not receive the parcel before the time end, please contact us immediately, we will contact with the china post to check up it and then give you a satisfy solution.
3.If the item is defective, please notify us within 7 days after receive. Hope you do not open dispute without communication.
4.If there has quality problem, please take picture for us.We will resolve it for you within 24 hours.
5. In order not to delay the delivery time, when you fill in the recipient’s name, including the street address and the full address of the apartment (especially Russian buyers, your post has special requirements) so that we can avoid the shipping logistics company refused Transport causes the package to be returned to the warehouse.
Feedback:
1.We are committed to providing you with the best customer service and quality products.
2.If you are satisfied with our service, please leave us a positive feedback and a “POSITIVE 5 STARS” rating.
3.If you are not satisfied for any reason, please give us an opportunity to resolve the problem. We will do our best to solve it. We will reply within 1 business day or less. Thank you!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (3) |
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4 Stars (2) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
M***a K.  |
14 Feb 2017 01:28 хорошая 
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A***a R.  |
13 Jan 2017 04:09 Es muy finita |
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I***r K. |
29 Dec 2016 07:40 Everything is fine! Thank you! |
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I***a I.  |
30 Nov 2016 19:11 Very Nice Product |
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Customer  |
7 Nov 2016 19:14 size ok...but very slim :-/ |
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