USD 2.10-2.88/pieceUSD 6.69-10.99/pieceUSD 2.99-4.49/pieceUSD 2.56-2.98/pieceUSD 1.49-2.99/pieceUSD 1.26-1.78/pieceUSD 2.29-3.39/pieceUSD 3.99-4.55/set Feature: 100% brand new and high quality. Deluxe anti-slip and flexible sole rain shoes Eye-catching sneakers design, matching your cute pet Soft and very easy to put on Fit Paws (Approx.):3.7cmX2.7cm(S), 4.3cmX3.2cm(M),4.9cmX3.8cm(L) Outside Size (Approx.): 4.3cmX3.3cm(S),5cmX4cm(M),5.8cmX4.6cm(L) Material: Silicone Color: Black,Purple,Blue,Pink Size: S/M/L
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Size |
Length(cm) |
Width(cm) |
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S |
4 |
3 |
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M |
5 |
4 |
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L |
6 |
4.5 |
Then,the following is how to size the pet’s feet size,please check following shows: 1.please size according to this way: 
Tips:
Thank your for visiting our store, about the size & color problem, we need to clarify:
1.Due to different measurements, please accept 1-3cm error.
2.Different computer screen may display different colors even if it is the same color, so please allow reasonable color difference.
Shipping:
1.We have to charge your shipping fee if you need faster shipping method. (Such as, EMS, DHL, fedex, TNT,) We will try our best to provide you the good shipping service.
But sometimes international delivery is highly depended on the local customs and location post shipping or the weather, so some parcels will be delayed because the remote place your live. If accident happen such as the item brokened or lost, please contact with us firstly, we will deal with it soon.
2.If you do not receive the parcel before the time end, please contact us immediately, we will contact with the china post to check up it and then give you a satisfy solution.
3.If the item is defective, please notify us within 7 days after receive. Hope you do not open dispute without communication.
4.If there has quality problem, please take picture for us.We will resolve it for you within 24 hours.
5.In order to not delay the delivery time, when you fill in the recipient’s name, full address including street name and apartment No. Then we can avoid some questions from shipping logistics company refused and returned item to us because above information missing.(part of the logistics companies require it)
Feedback:
1.We are committed to providing you with the best customer service and quality products.
2.If you are satisfied with our service, please leave us a positive feedback and a “POSITIVE 5 STARS” rating.
3.If you are not satisfied for any reason, please give us an opportunity to resolve the problem. We will do our best to solve it. We will reply within 1 business day or less. Thank you!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (28) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
R***l G.  |
11 Feb 2017 04:49 Fit perfect |
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O***a K.  |
10 Feb 2017 08:53 очень хорошие,только долго шли. 
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Customer  |
9 Feb 2017 06:16 I bought such shoes before but too small in size. This time i bought one size larger so my poodle don't have to feel uncomfortable wearing it. she looks adorable in it. Its very durable n inexpensive. I received this package pretty fast as compared to other items that i purchased at same time which i still haven't received even today. Thank you, Seller! 
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Customer |
8 Feb 2017 09:26 хорошего качества |
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P***e M.  |
7 Feb 2017 09:22 Thank you! Perfect! |
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S***a M. |
6 Feb 2017 23:24 Товар не получила. Но деньги вернули. 
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M***a S. |
6 Feb 2017 09:26 Хорошие. |
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L***a N.  |
6 Feb 2017 01:40 VERY BEAUTIFUL |
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E***a D. |
4 Feb 2017 02:29 Долгая доставка. Качество хорошее. Маломерки |
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C***n S.  |
1 Feb 2017 05:52 Commander le 10 janvier, article reçu le 01 février. Article conforme a sa description Bonne taille pour chien type Yorkshire |
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A***k T. |
31 Jan 2017 07:40 Thank you. |
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A***r V. |
30 Jan 2017 07:37 все ок пришло нормальное и быстро теперь надо приучать собаку пока не нравится. привыкнет |
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Customer  |
30 Jan 2017 02:37 Ótima qualidade!Facil de colocar e muito bom pra ajustar,serviu direitinho |
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Customer  |
29 Jan 2017 08:25 Very nice, adjustable, good material. 
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P***i A. |
22 Dec 2016 02:34 отличное качество, заказ получила очень быстро 10 дней. Рекомендую |
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Customer |
20 Dec 2016 08:38 трек номер не отслеживался, заказ был сделан 11.11 получили 20.12 на китайскую хохлатую пуховики взяла M всё подошло, 
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A***r R. |
12 Dec 2016 17:13 Классная вещь и весьма качественная |
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N***M M. |
7 Dec 2016 17:26 С размером не угадала, а так просто супер и всем советую продавца. Дошла почти месяц. |
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Customer |
5 Dec 2016 17:06 суппер |
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I***a G. |
4 Dec 2016 01:21 тапочки пришли быстро заказывала 11.11 пришли 03.12 шли до Челябинска качество хорошее не пахнет размер подошёл на йорика мини лепучка крепко прешита товаром довольна 
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Customer |
4 Dec 2016 01:21 тапочки пришли быстро заказывала 11.11 пришли 03.12 шли до Челябинска качество хорошее не пахнет размер подошёл на йорика мини лепучка крепко прешита товаром довольна
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T***e H.  |
23 Nov 2016 19:15 tudo ok um pouco grande pro tamanho do meu cachorro mas bom da pra regrar. Recebi mesmo uma xuxinha de presente. 
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Customer |
23 Nov 2016 19:15 tudo ok um pouco grande pro tamanho do meu cachorro mas bom da pra regrar. Recebi mesmo uma xuxinha de presente.
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N***a K. |
10 Nov 2016 00:10 Доставка 19 дне до МСК. Самы маленький размер на карликового шпица 2-х месяцев в пору))) Мы в восторге. Берцы из силикона на липучке 
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Customer |
10 Nov 2016 00:10 Доставка 19 дне до МСК. Самы маленький размер на карликового шпица 2-х месяцев в пору))) Мы в восторге. Берцы из силикона на липучке
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M***e Y.  |
7 Oct 2016 20:02 Cool! She doesn't like so much but i love. Thank you 
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Customer |
7 Oct 2016 20:02 Cool! She doesn't like so much but i love. Thank you
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C***e M.  |
7 Oct 2016 10:29 Very cool:)) Очень понравились сапоги,но собака в шоке. Доставили через 2 недели в Харьков:) 
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