SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is the best !!!!! My dog is happy for that and loves it ! :-) delivery take 9 days. Great ! Nejlepší !!! Naše fenka batůžek miluje a má z něj radost :D až nás překvapila.
Все тютелька в тютельку)))пришло быстро.Собака еще не привыкла! Сумки вместительные,На длительные вылазки самый раз.Продавцу спасибо
Классная сумка! Всё супер. Брал на вырост.)
это то что нужно, я очень благодарен вам
Товар отправили быстро, но вот шёл он почти два месяца (может из-за снега). На не стандартную собаку с ОГ 68 см. размер М подошёл идеально. В комплекте шла карточка с флэшкой, на ней информация по товару.
The medium fits my Doberman perfectly. The quality is super. He'll be carrying a lot of water bottles on our hikes.
Пришёл заказ быстро, все цело и соответсвует описанию. Собаке удобно!)
Very good products. The size is correct, be carefull that you mesure correctly your dog. I ordered a bigger size, the store gave me small discount to reorder correct size. The color orange is not very bright, orange dark
Пришло меньше, чем за месяц. Качество хорошее. Единственное, на собаку еще не надевал, может быть придется дошивать ремешки, посмотрим. Размеры сумок маловаты: 23*17*7 см.
llego antes de lo esperado, buena calidad y a mi perra pastor alemán le es supercomoda le encanta que se la ponga.La recomiendo totalmente, (eso si medir bien al perro porque si no alomejor le queda pequeña yo compre la M y le queda bien) la verdad no me la esperaba de tan buena calidad.la foto es de cuando llego la primera puesta aun no saliera ni de casa pero veis que esta como si nada no les molesta y era lo que quería que le fuera cómoda.
Excelente producto se ajustó muy bien a las medidas de mi perro
생각보다 좋아요 ^^
Очень забавный товар, для небольших походов нормас) "сумки" побольше и вообще бесценно было бы :3 Сделано качественно, ничего нигде не торчит, все отлично. В общем мне понравилось и собака не жалуется)
Super bien merci
SUPER GUD
We get used to very long and difficult trips like Euro Bike n°6 (600 km across Germany) GR20 (170 km across Corsica) or GR TMB (Tour du Mont Blanc 180 km) and we can say that it's the best design we have ever seen. It can carry 2.5 kg of food (6 days autonomy). And you can help your dog on difficult steps in Mountain. You can see photos of size S on a 17 Kg Border Colie (about 20 kg is the max for size S). Thank's for that very nice job and price !
quite like it
fits very good, ecxellent quality