USD 2.99-4.99/pieceUSD 9.99/pieceUSD 22.99-42.99/pieceUSD 15.99/pieceUSD 3.99-4.99/pieceUSD 4.99/pieceUSD 3.99-4.99/pieceUSD 2.99-3.99/piece
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (20) |
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4 Stars (4) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
C***i P.  |
11 Feb 2017 20:11 muy bonita pero tardo 3 meces |
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F***a S.  |
31 Jan 2017 19:37 very cut i super recommend is goos quality! |
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I***a S.  |
30 Jan 2017 17:36 super adorei!!!! muito rápido a entrega. |
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T***y L.  |
26 Jan 2017 05:27 ce voluto un po di tempo ma e arrivata ed e molto carina...grazie!!! 
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A***e I.  |
23 Jan 2017 16:59 was lost in post, got my money back immediately. no trouble, very nice store. |
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K***n F.  |
22 Jan 2017 14:13 good quality, but sizes are too big |
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V***a C.  |
22 Jan 2017 12:22 grazie mille di tutto! a presto! molto bello tutto |
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M***a S.  |
19 Jan 2017 09:55 Качество супер! Но нашему тойтерьеру который весит 1,4 кг большая. Продавец положил бабочку в подарок 
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S***a S. |
19 Jan 2017 02:47 Добрый день! Рубашку получила меньше чем за 3 недели + продавец отправил подарок бабочку красную, спасибо Вам большое за быструю доставку и товар, единственный минус размер не соответствует, S очень большая для тойчика. нужно брать размер меньше, придется ушить. Но ничего ушьем и будем ходить летом. Еще раз спасибо |
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B***a M. |
17 Jan 2017 21:59 Great quality and fast shipping |
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M***a O.  |
17 Jan 2017 19:49 Zit goed, juiste maat, zelfs een cadeautje erbij, een rode strik bijgekregen |
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E***a A. |
17 Jan 2017 06:59 Спасибо большое продавцу, стильная, классная рубашка |
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L***a J.  |
28 Dec 2016 17:50 Nice! Thank you for the gift! :) 
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M***a K. |
28 Dec 2016 17:48 Качество супер! Бабочка в подарок ))) мы довольны ! Доставку заказали платную , но пришлёт товар позже . Как я поняла - долго пробыл в сортировочном пункте. 
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Customer  |
27 Dec 2016 18:23 proveedor responsable. envío rápido!. artículo de buena calidad! 
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A***e C. |
25 Dec 2016 18:13 Little small |
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C***S P.  |
22 Dec 2016 16:48 ITEM RECEIVED WITH MANY THANKS!!! |
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Customer |
22 Dec 2016 01:15 Продавец товар отправляет с не отслеживающим треком. Товар качественный, стоит своих денег. Продавец отправил подарочек, галстук-бабочка, за что большое спасибо. Посылка дошла за пять недель до Красноярска. 
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L***u F. |
15 Dec 2016 16:53 Super |
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Z***a D. |
15 Dec 2016 04:44 Заказываю второй раз,первый раз приехал за 3 недели,на этот раз 9 недель.Рубашка милая,в подарок бабочка-класс,спасибо 
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Customer |
10 Dec 2016 19:36 very good. |
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Customer  |
9 Dec 2016 16:46 looks real cute and a great store thankyou! |
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K***e O.  |
3 Dec 2016 18:30 so cute.. |
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Customer |
26 Nov 2016 18:41 size runs a little big |
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