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DIY Name Dog Collars Bling Personalized Pet Dog Collar With Diamond Bucklet Puppy Cat Necklace W/ Letters & Charms collar perro |
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100% Brand New & High Quality 1) Product name: Pet Dog Collars 2) Fit For: Small Medium Animal 3) Color: as the picture show 4)Material: Leather,Rhinestone 5) Suit for: Puppy, cat and toy dogs 6) Size: Please ensure you check your dogs neck size below before purchasing this item XS: Length 30cm x Width 1.5cm Fit Neck: 6.4-8 inch S: Length 37cm x Width 1.5cm Fit Neck: 8.5-11 inch M: Length 42cm x Width 2.0cm Fit Neck: 9.5-13 inch L: Length 51cm x Width 2.5cm Fit Neck: 12-16.3 inch Rule:FREE Rhinestone Name (Up to 5 Letters And 1 Charms Or you can Attention:Please leave us a message of what letters and charms you want, For Example:Dog’s Name Ketty,i Like Paw Ornament,Then You can Write:Charms Paw Name:Ketty. Package:1 pcs Pet Collar and FREE 10mm Rhinestone Letters up to 5 Letters + 1 Charm or 6 Letters! Charm:Crown,Heart,Plum Flower,Five-Point Star,Paw. Letter:From A – Z |
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1. We accept Alipay, West Union, TT and other offical payment. All major credit cards are accepted through secure payment processor ESCROW. 2. Payment must be made within 3 days of order. 3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days. |
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1. Sent to the United States (Epacket with Tracknumber, Normal 7-15 days arrived) 2. Sent to other countries (China post , Normal 22-35 days arrived) 3. Need to send DHL, UPS, EMS, Please email us, then we will package weight, size, recipient address, given immediate shipping, thank you |
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Customer’S satisfaction is very important to us. If you are satisfied with the items you ordered, please leave 5 Star feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback. We can work together to resolve any dispute. |
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Our Working Time: 8:30 AM to 12:30 PM ( China HK time) Any question welcomed, other time,please leave us message,We would answer you as soon as we can. |
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
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| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (6) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
M***e C.  |
6 Feb 2017 06:06 perfecto, envio rápido y el collar es muy resistente, no se desmorona 
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N***a P.  |
1 Feb 2017 10:11 very nice,thank you very much 
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E***a S. |
31 Jan 2017 11:29 Superfast! 15 days to spain! ALL PERFECT |
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Customer  |
9 Nov 2016 09:07 super bello. envio rápido 
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Customer  |
30 Sep 2016 14:04 supper polecam |
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Customer |
30 Sep 2016 13:14 piękna polecam |
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