SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Producto igual que el de la foto y muy buena calidad. Buen precio. Tardaron en llegar. De talla son pequeños para ser un L y Xl, pero le quedan perfectos. Muy buena comunicación con el vendedor en todo momento. Ningún problema. Lo recomiendo.
très jolie petite doudoune, livraison très lente
товар не пришел. Денежку вернули с привлечением алиэкспресс.
Все хорошо!
Товар хороший, но не подошел по размеру, на маленькую собачку или котенка
отличная курточка. Ехала долго
Спасибо. Наконец-то дошла куртка для собачки. Очень долго ждали. Курткой довольна. Подошла.
на собаку 1,5 кг мало!
Buena calidad, pero la talla L, es pequeña
Качество, четкое. Идёт быстро. Продавец общительный. Вообщем рекомендую.
viel zu klein
el producto no ha llegado pero el vendedor devuelve el dinerom
товар не пришел, но деньги вернули быстро, по этому поставила 5 звезд
Too small for yorkie 1,8 kilos. But quality is great so i will order another in size bigger
Je n'ai jamais reçu mais j'ai été remboursée le vendeur est très compréhensif
Заказ ждала почти месяц, по размеру не совсем подошёл, жмёт в плечах. А по качеству мне понравился, очень тёплый. На мопса заказывала размер XXL , маловат
Немного маловато для Джек Рассела 9 месяцев. М
really good.I love it ! thanx
Доставка в Пермь 42 дня. Выглядит как на фото. Заказывала для таксы размер xxl в груди хорошо, а в талии велико, но это не страшно я последнюю кнопку передвинула на 3 см, в длину хорошо. Размерная сетка соответствует.
good
товар отличный , но размер не подошёл маленький
Great for my maltese 4,5 kg! I ordered xl and fit great!
Todo perfecto, buen vendedor
Качество норм, продавец быстро отправил.
Курточка пришла за месяц в Краснодарский край. Качество отличное, с размером угадали, брали XL для той терьера 4,5кг. Все очень понравилось, рекомендую.