SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
preciosa Muy buena calidad
Muy chulo pero un poco grande ok
all ok, wonderful product ! fits perfect on west
Все пришло, качество хорошее,пошито красиво и аккуратно .Большое спасибо, все подошло по размеру.В Краснодар пришло вовремя ,через 3 недели, но на почте застряло и получено только сейчас.
Product arrived at my place 17 days after I ordered it (during the christmas season) so I'd say delivery was fast. Pocket zippers get stuck sometimes. Otherwise, quality is excellent.
Un poco ajustado pero es cómodo para el perro.
parece una chaqueta de cuero. preciosa!!
Muy chulo pero pequeña
melhor do que eu esperava
шикарная курточка))))) на таксу заказала Л, в самый раз!!!
Es muy bonita le quedo a la perfección a mi pequeño Yorkie la talla xs justa para el que pesa 4 libras
Супер, супер, супер!!! Заказывала 11 ноября, 4 декабря уже получила! Спасибо большое, курточка просто супер!!! На малышку 2 кг. брала XS, сидит как влитая))) Супер, я очень довольна, спасибо!
Шло почти 3 месяца, но она этого стоит, такая клевая))))₽ я прям тащусь от неё)))
La chaqueta es chulísima, lo único que la talla XS para mi chihuahua de 1.5kg es más grande de lo que me esperaba, me sirve para otra de 2kg. La calidad y diseño están genial, con felpa por dentro
poodle 3.4kg M size is perfect fit. good quality~
Great!
Delivery was fast. Good product. 5* for store
It's super cute, has a leather texture. Warm fleece lining on the inside and it has fake pockets and belt. I definitely recommend is little Fall/Winter Jacket! My fur baby loves it. A small was a perfect fit for her! She's now styling with her mommy.
Отличная куртка. Доставка месяц. Трек отслеживался. На Йорка 5-6 кг размер Л подошёл идеально. Внутри флис. Качество отличное. Рекомендую
Она Мега крутая
quick and cool!
Очень качественная вещь,довольно тёплая,есть флисовая подкладка.Шла правда два месяца,но она того стоит.Уже холодно,будем ждать весны.
Beautiful product! The pictures do it no justice. Fast shipping. Love it!!!
excelente totalmente recomendable igual a la fotografia bien vendedor
Gorgeous jacket very good quality