Product Details

USD 5.59/pieceUSD 5.48/pieceUSD 9.47/pieceUSD 8.70/pieceUSD 7.10/pieceUSD 6.00/pieceUSD 5.30/pieceUSD 5.37/piece

THIS IS DOG TOY TO PLAY

Built-in Squeaker

Dogs can hear sounds at a higher frequency (0 to 45KHz) than humans (0 to 20 KHz). Squeaker is out of human hearing range, but still fun for your four-legged friend.

Tough and durable canvas outside

High quality and toughness, great for hours of exercise and entertainment

Suitable for dogs playing, fetching and training

Fashion design and bright colors

easy to draw the attention of the dogs

Professional and safe.

No metal, no hurt to cat. Pass ASTM standards.

SIZE: 14×11×6cm

PLEASE NOTE: This toy is not indestructible. All play must be supervised. Replace toy once worn. SHIPMENT: Item will be shipped within 5 business day of receiving full payment For the cheaper shipping cost, we recommend delivery goods by airmail(less than 2KG) EMS(more than 2KG) Normally, the airmail need 7-30 business days to delivery.( it would be longer for the delay in custom clearance or holidays) If you need it urgently, please choose DHL, FedEx, UPS, however, I will be more expensive. we only ship to confirmed address. RETURNS: If there is a problem with your item, please contact us within 30 days of receipt of the item. Buyer will be responsible for return shipping charges. Shipping and handling costs are not refundable. PAYMENT: we accept Alipay, West Union, T/T. All major credit cards are accepted through secure payment processor ESCROW. If the potential tariff or customs duty of destination country is charged, you need to pay for it. CONTACT US: If you have any questions, please don’t hesitate to contact us. We are there for you 7 days a week and answer each question within 24 hours. Please feel free to share any comments or improvements about our store so we can make your shopping experience even better. We would love to hear from you.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle online shop with free worldwide shipping | The Pets Castle merchandise (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thepetscastle.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.