Domestic Delivery Cat Furniture Wood Product Scratching Post Stairs Cat Playing Funny Climbing Frame Kitten House Jumping Toy
We have our own factory to manufacture and own brand which is deserved to trust.
The ladder is made up by fluff material which is soft and comfortable as well as can bear powerful scratching and chewing,provide your cat kittens one place to climb and jump.
One hole which your cat kittens can drill in.
The basic robe is warpped up by sisal material which is endurable and can bear scratching and chewing.
For human beings, cat climbing frame means “board + board + one more board”
But for a cat, it means “a tree + an amusement park + a new world”
You only need to pay tens of dollars, but can buy them health and fun in whole life.
It’s your cat, but you are its all. Please cherish them.
1. The items sent from the warehouse in US/AU/Europe are available to the following countries: United Kingdom, France, Italy, Austria, Netherlands, Belgium, Luxemburg, Poland, Ireland, Czech Rep., Denmark, Hungary, Slovakia, Slovenia, Sweden, Portugal, Latvia, Estonia, Lithuania, Finland, Spain, Croatia, Bulgaria, Romania, Greece.
If you cannot find your country in above list, please contact us. A few other countries are also available for delivery.
2. About the inventory:
a. Because the item is sent from the warehouse abroad, the real inventory cannot always update in time. That means sometimes the product you ordered is already out of stock. In such a situation, you can cancel the order or take a replacement willingly. If you want to cancel the order, please choose reason “other”. Thanks.
b. Usually the replenishment period is about 10-45 days. If you are willing to wait, please place the order and extend the processing time accordingly. We will give priority to your order when the item is in stock again.
3. About the courier charges:
a. We won’t charge you courier charges if it’s domestic delivery, except some remote affiliated islands.
b. You need to pay for courier charges if the warehouse is not located in your country.
c. Since we got some order but the zip code have no delivery service,made our customers aren’t pleasant,and not willing to choose the right reason to cancel it.Once you find you can’t buy it ,please contact us to check if your zip code can be delivered.
4. About the processing time and delivery time:
a. We need 1-3 days to process your order (expect the holidays).
b. The delivery time is about 5-12 working days.
c. Please pay attention to the tracking information and the delivery card. Sometimes the courier will leave you a card if you are not at home, then you need to contact with the courier company yourself.
5. We won’t be responsible to your customs duty. And please pay attention to your message center, we will contact with you if there is any document needed or if you are taxed.
6. Please double check the item in sight of the courier. If there is any problem with the package, please take the photos for the damaged box and item at once as the evidence. It’s important for applying the compensation for you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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