SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ha llegado en dos meses y medio. Estoy miy contenta porque se ve de buena calidad, el mango es blandito y muy comodo y es mas larga de lo que pensaba. Me parece muy practica, la recomiendo 100%.
Очень прочный и качественный поводок, спокойно держит овчарку и питбуля, выглядит достойно, до Москвы долетел за месяц. Продавцу успехов и процветания!
esta bastantment bien aunque el enganche podria ser mas grande
Excelente! A guia é forte e resistente, muito bonito e tem um comprimento muito bom! Recomendo! Chegou rapido em 35 dias
perfecto
super ok bien reçu
exelente, muy practica, perfecta y fuerte para aguantar el tirón de 2 perros. la empuñadura lo hace bastante como y grande de medidas perfectas para la comodidad del paseo
Bien , bastante larga
long enough leash for two big dogs
Отличный поводок! Пришёл за 2,5 недели!)
Поводок качественный и крепкий. Продавец вежливый. рекомендую. Заказала в августе, в декабре получила-долго(((
Lead is well made. 4.5 weeks to reach Australia
Товар пришел быстро. Поводок очень понравился, удобный и сделан качественно.
Отличный поводок. Нам понравился. Спасибо.
Спасибо! Всё отлично.
thanks it is good
поводок классный. у меня две собаки, надеюсь будет удобно. поводок плетёный, прочный. карабины на вид тоже надёжные. ну а как будет в эксплуатации - посмотрим. качество достойное. доставка - месяц.
Отличный поводок!
Спасибо, получила.
;)
tres bien convient pour promener deux grands chiens
ok ras
gran producto, igual que en la imagen,recomiendo vendedor
Great stuff, thank you! I'm ordering more!
Perfecto!! Thank u!!!