USD 9.55-21.12/pieceUSD 8.15-18.68/pieceUSD 8.77-20.30/pieceUSD 14.78-18.08/pieceUSD 10.91-19.15/pieceUSD 7.91-20.96/pieceUSD 6.91-10.73/pieceUSD 9.53-21.46/piece
1) 100% polyester fiber material
2) new age environmental protection material
3) fashion and casual style, soft &comfortable feeling, waterproof, high quality
Welcome small wholesale order and big wholesale order, please further contact me about wholesale details.
Products: All of our products are designed by the professional designers from Iceland whose name is Alda and used the Eco-friendly and safe materials, and we have strict quality control procedure. So you can rest assure the quality of our products.
· Discount: Big order big discount, so if you purchase a large quantity, we can offer you a very competitive price. If you want to know more about the discount, please feel free to contact us.
· Custom Make/OEM: We are factory, so OEM/Custom make is welcome. If you offer the design, we can produce the items you want.
·Dedicated to pet industry for 8 years. Professional team for producing best products.
·Manufacture many kinds of pet products, such as pet clothes, pet carriers, pet accessories, pet collars and so on.
·Welcome to visit our factory and we need your precious suggestions.
Payment:
We accept Escrow,Western Union,Bank Transfer.
Shipping:
When you place an order please choose a shipping method and pay for the order including the shipping fee.
We will send the items within 3 days after you make payment.
For free shipping, the item will be shipped by China Post Airmail, it would arrive at most of countries within 10-25 working days. Delivery time depends on destination and other factors.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
Import & Customs Duties:
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Buyers will be responsible for all re-tour fee and/or redelivery charges if the packages are not claimed at your Post Office and subsequently return to us.
Returns & Refunds:
For exchange, please return item to us in its original condition and indicate the item you would like to exchange for.
Buyers will be responsible for all postage cost of exchange.
For refund, please return the item to us in its original condition and cost of item less postage will be refunded.
For defective merchandise received, please email us directly and we will respond in the shortest time possible.
Feedback policy:
Your satisfaction and positive feedback is very important to us.
Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problems and provide you with the best customer services.
Thank you for your shopping, wish you have wonderful day!
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US $7.87 US $8.77 US $8.16 US $10.20 US $7.13 US $5.16 US $4.78 US $6.71 US $9.31 US $9.03 US $4.39 US $4.40
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
A***e R.  |
13 Feb 2017 07:32 Excelentes por calidad. Hermosos. La foto es muy real |
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Customer  |
13 Sep 2016 09:01 В упаковке пришло 3 кеда 5 размера,и один 4.открыла спор,продавец на связь не выходил, спор закрылся автоматически,деньги вернулись на карту. ставлю 5 ,так как продавец честный. И товар выслал, и деньги вернул. кеды хорошие.маломерят. соответствуют L в резиновых.если бы все 4 были пятого размера,носили бы с удовольствием |
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