SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ждал очень долго, три месяца. за долгую доставку вернули половину стоимости товара
Очень мягкий очень прикольный!! Молния удобная с двумя собачками
Все хорошо.жаль что нет хвоста)
Excellent quality, thank you soooo much
jolis tenu bien doux pour mon bebe de 23 mois les jambes un peu court dommage
пришло быстро, чуть больше месяца. качество хорошее, мягкий, приятный на ощуп. один минус чуть коротковаты гачи.
класс
Produto é como o mostrado no anúncio, tecido macio e muito bonito. Veio muito rápido para o Brasil, chegou em menos de 30 dias.
Комбинезон просто супер! Не могу налюбоваться)
Very soft suit. Good for kid. A little bigger size but it's not a problem: child is growing
нет слов,супер,рекомендую
костюм пришел. есть сомнение по поводу хлопка, так как статическое электричество начало стрелять через 5 секунд после того как взял в руки. а так претензий нет.
Description is not accurate. The item is not 100% cotton, just contains cotton. Как ни печально но вещица не хлопковая, хотя на ощуп очень приятная. А продавец на возмущение ответил так: содержит хлопок :-)
looks nice
Parfait ! Très doux et correspond parfaitement à mes attentes !
Nice item! Nice store!
en peux long pour livre on.
Leuk pak. Zachte stof
заказ шел ровно месяц, товаром довольна очень мягкий, на этикетке рост 80 брали на вырост не могу сказать точно или нет, в коментариях писали что спинка покрасилась у многих у нас все отлично продавец положил прокладочную бумагу не знаю как будет после стирки, единственное что смутило что ножки очень короткие даже при том что он скорее всего расчитан под подгузник ширинка у малыша будет примерно где коленки) большой плюс что хвостик не пришит а просто сделана вставка из ткани в коляске не будет мешать, брали за 853р для такой цены вполне ничего)
Demorou cerca de 01 mês para chegar....o que demorou mesmo foi para o vendedor enviar Nao tem cheiro forte é muito bem costurado é muito lindo estou muito satisfeita comprarei novamente outros modelos recomendo o vendedor e o produto =)
Хорошее качество, доставка 25 дней заняла
Romper received within 8 working days. Thats fast considering it was ordered as part of 11 Nov. deal. Good quality for price. Unique piece. Material is fleece like. Size was just as ordered. Thank you.
this was our second order. delivered on time. fits perfectly. recommended store.
Excelent!
Very slow shipping ((about 2.5 months, it's soft, 19-24 months size fits for my son 92 cm hight