Verified by shoppers
Product always receives high satisfaction ratings from our customers

USD 3.89-5.58/pieceUSD 1.99-5.29/pieceUSD 3.59-5.99/pieceUSD 2.59-4.59/pieceUSD 6.99-8.99/pieceUSD 4.59-10.79/pieceUSD 3.69-5.59/pieceUSD 1.99/piece

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
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Write a Review
B***o C.
12 Feb 2017

Cool and strong toy! My frenchie loved it!

E***a V.
9 Feb 2017

Собака счастлива! За такую сумму очень даже неплохо.

Customer
8 Feb 2017

Very good quality toy, had it for a while now and it's still in tact. Has 2 squeakers inside.

N***t P.
7 Feb 2017

I'm very satisfied!

S***o S.
6 Feb 2017

Item as described,arrived very fast and the product is very good. I recommend the store

E***n Y.
5 Feb 2017

very cute my pet love it

A***a T.
3 Feb 2017

Игрушка хорошая, с пищалкой, шпиц играет уже две недели, не порвалась. Рекомендую.

A***a S.
1 Feb 2017

Долго шел, но хорошо, что пришел.

N***e D.
29 Jan 2017

Toys are fine! But I had to wait 2 months before delivery. To long!

E***t E.
24 Jan 2017

Perfecto, a Kira le encanta

A***y F.
22 Jan 2017

Заказывала йорку,малышка в восторге!!!Второй день не отходит от игрушки,бегает с ней прыгает,пищит.Игрушка пришла без запаха,хорошо сшита,нитки не торчат.

A***a M.
20 Jan 2017

Ждали два месяца. Но игрушкой довольны.

A***n M.
27 Dec 2016

Собаке очень нравится пищать и грызть

E***c V.
24 Dec 2016

Envoie rapide et article conforme à l'annonce

Customer
23 Dec 2016

Everything ok!

E***a S.
21 Dec 2016

Отличные игрушки, собака в восторге))) Трек не отслеживался. До Киева шел полтора месяца.

Customer
20 Dec 2016

good product

Customer
19 Dec 2016

Everything as described. Thank you.

Customer
19 Dec 2016

As in the picture.

Customer
18 Dec 2016

Очень прикольная игрушка

V***y G.
17 Dec 2016

muy lindos. gracias

Customer
17 Dec 2016

Игрушка очень крепкая, хоть и похожа на простую мягкую игрушку. Собаке очень нравится.

Customer
16 Dec 2016

Товар был заказан 11.11.16. В Красноярск пришел 14.12.16.

Customer
16 Dec 2016

Хватило на 10 минут!) Собака такса!)

Customer
13 Dec 2016

great fun toys for the dogs! lasted longer than many other toys I've bought.

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