USD 7.58/pieceUSD 7.17/pieceUSD 6.42/pieceUSD 6.42/pieceUSD 1.19/pieceUSD 2.58/pieceUSD 2.07/pieceUSD 22.40/lot
Drinkware Type:Mugs
Style:Cartoon
Material:Ceramic
Shape:Handgrip
Color:Black
Cup Cat Animal Milk Cup Ceramic Lovers Mug Cute Drinkware
100% New Brand
Size: 13 * 11 * 9.5cm
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (45) |
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4 Stars (3) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
P***a P.  |
10 Feb 2017 23:53 Суперская кружка, мне очень понравилась |
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M***a N.  |
6 Feb 2017 20:06 lido. estou muito satisfeita. só demorou a entregar. rastreio não funcionou. 
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A***r D. |
31 Jan 2017 20:05 Кружка хорошая, качественная, но не керамическая, глинянная. Упакована очень добротно: в заводскую пупырку и картонную упаковку и дополнительно в пленку от продавца. Оформлена 7 декабря 2016, пришла адресату в Екатеринбург 25 января 2017, примерно те сроки, которые указывал продавец |
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D***d P.  |
30 Jan 2017 06:49 I have never receive the item, a little disapointting, but the store refund me |
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M***o V.  |
24 Jan 2017 20:09 Excellent |
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I***n B. |
21 Jan 2017 10:15 lovely cup |
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Customer |
20 Jan 2017 20:05 Perfeitas 
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E***o E.  |
13 Jan 2017 20:08 Good quality overall. ^^ |
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Customer  |
12 Jan 2017 20:13 beautiful...fast |
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S***a R. |
10 Jan 2017 05:41 Product in perfect condition, it took time to arrive and the screening was bad, but here in Brazil this is normal. 
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D***c T.  |
5 Jan 2017 20:05 as expected! |
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Customer |
2 Jan 2017 20:04 Хорошая кружка, нормальный размер, хорошее качество. Доставка 2 месяца. |
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N***a F. |
2 Jan 2017 20:03 I still did not open the carton because it should be a present but it was well packaged and looks good so far. |
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Customer  |
26 Dec 2016 20:03 All Good came in 46 days / Hersey iyi 46 gunde geldi 
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T***E C.  |
23 Dec 2016 20:04 good |
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G***t E.  |
23 Dec 2016 20:03 ok thank you |
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Customer  |
21 Dec 2016 20:04 Красивая чашка. Пока не знаю, как в использовании, но упакована хорошо и мне понравилась. |
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Customer  |
19 Dec 2016 20:03 Very cute, love it! Recommended! 
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V***r K. |
14 Dec 2016 20:03 Excellent quality, fast shipping. |
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Customer |
13 Dec 2016 20:04 sooo cute mug i love it shipping not very fast: 1 month to France (but it is christmas time so i understand) 
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Customer  |
10 Dec 2016 20:03 Very cute. Just like the picture. It was packed well and arrived without any damage. On he pic a cigarette pack for scale. 
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V***a P.  |
9 Dec 2016 20:03 The mug is amazing! Beautiful and week done. Thanks! 
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K***i P. |
7 Dec 2016 20:03 I love these! The mugs are live even more beautiful than the pictures! Fast shipping, break it does not, the store packed very well! I recommend to everyone! Good seller! 
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Customer  |
6 Dec 2016 20:04 thank you! :) 
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R***e D. |
3 Dec 2016 20:03 Good |
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Customer |
15 Nov 2016 20:03 Purr-fect Christmas gift! |
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Customer |
25 Sep 2016 07:06 хорошая кружка, спасибо продавцу) |
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Customer  |
16 Sep 2016 21:04 I received it within one month. It's so cute and cool! And it's not broken. |
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Customer |
29 Aug 2016 18:44 envoi hyper rapide soigné tout est parfait je recommande ce vendeur |
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Customer  |
25 Aug 2016 00:16 excelent product, great quality, I'll buy again to this store 
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Customer |
22 Aug 2016 02:46 The mug has arrived safe and sound to my side! Polishing was good, packeging was good, ceramik surfaces was smooth. You will love it! 
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Customer  |
16 Aug 2016 19:07 so cute |
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A***y K.  |
15 Aug 2016 20:28 Seller is very very good. Communicates well. I got a broken cup, he refunded me the amount without any issue. Definitely will order again. Hope so get it right this time. Really cute cup. |
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Customer |
2 Aug 2016 04:52 Heel tevreden |
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Customer |
31 Jul 2016 16:00 Very nice ! |
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E***e H. |
29 Jul 2016 16:01 Eerste kwam aan stuk helaas netjes gemaild en kon een nieuwe krijgen en die is vandaag heel aangekomen :) 
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Customer |
26 Jul 2016 01:21 Всё отлично! Рекомендую! Отправляли 3 дня. Посылка доставлена за 29 дней! Очень доволен! По России посылка не отслеживалась! |
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Customer |
22 Jul 2016 01:14 So cute! |
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C***l T.  |
22 Jul 2016 01:14 beautifully packaged. very happy with my purchase |
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Customer |
17 Jul 2016 20:06 Looks exactly like the pictures. Thank you! |
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R***n L. |
15 Jul 2016 05:41 Спустя 2 месяца кружки не пришли. Но отдам должное, продавец очень порядочный человек. Всё вернул без вопросов. |
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Customer |
13 Jul 2016 05:15 So beautiful!! cool! I love it! Thanks a lot |
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Customer |
10 Jul 2016 19:44 все хорошо, только ручка не очень удобная |
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C***a M. |
10 Jul 2016 19:44 Packed well. Fast shipping. |
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Customer  |
4 Jul 2016 19:51 Fantastica! È adorabile 
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Customer  |
27 Jun 2016 18:31 Very nice product, as on the picture. Quick deivery 
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Customer |
26 Jun 2016 23:41 product got broken on the transport but the store accepted the litige and refund im sad coz the mug is Amazing it was well packed by the shop but the travel didnt went well maybe the shop should add "fragile" on it. 
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Customer |
22 Jun 2016 07:05 Люблю кошек- эта кружка пополнила мою " кошачью" коллекцию :-) |
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