SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Суперская кружка, мне очень понравилась
lido. estou muito satisfeita. só demorou a entregar. rastreio não funcionou.
Кружка хорошая, качественная, но не керамическая, глинянная. Упакована очень добротно: в заводскую пупырку и картонную упаковку и дополнительно в пленку от продавца. Оформлена 7 декабря 2016, пришла адресату в Екатеринбург 25 января 2017, примерно те сроки, которые указывал продавец
I have never receive the item, a little disapointting, but the store refund me
Excellent
lovely cup
Perfeitas
Good quality overall. ^^
beautiful...fast
Product in perfect condition, it took time to arrive and the screening was bad, but here in Brazil this is normal.
as expected!
Хорошая кружка, нормальный размер, хорошее качество. Доставка 2 месяца.
I still did not open the carton because it should be a present but it was well packaged and looks good so far.
All Good came in 46 days / Hersey iyi 46 gunde geldi
good
ok thank you
Красивая чашка. Пока не знаю, как в использовании, но упакована хорошо и мне понравилась.
Very cute, love it! Recommended!
Excellent quality, fast shipping.
sooo cute mug i love it shipping not very fast: 1 month to France (but it is christmas time so i understand)
Very cute. Just like the picture. It was packed well and arrived without any damage. On he pic a cigarette pack for scale.
The mug is amazing! Beautiful and week done. Thanks!
I love these! The mugs are live even more beautiful than the pictures! Fast shipping, break it does not, the store packed very well! I recommend to everyone! Good seller!
thank you! :)
Good