USD 6.99/pieceUSD 11.99/pieceUSD 6.99/pieceUSD 5.99-7.99/pieceUSD 11.99-19.99/pieceUSD 7.99-9.99/pieceUSD 8.99/pieceUSD 7.99-11.99/piece Dear friend
Welcome to our store.We have prepared about 300 nice products for you, including kitchen tools, outdoor appliances, toys, clothes, ornaments and some amazing products.If you like it and would like to place your order,just feel free to contact us if any we can help you, we will provide a nice discount for you if you want to buy several.We will reply you as soon as possible, thanks a lot!
Product introduction
This product is made of high quality material, safety and suitble for baby.
No.1 HIGH QUALITY MATERIAL
The shoes is using edible and environmental friendly materials, suible for doggy
No.2 Exquisite Workmanship
Products smoothly, no edge and corners, protect well your doggy
No.3 Colorful
Candy color, designed for pet
4pcs/set
S:Length 4.3cm ,Width 3.3cm
M:Length 5cm ,Width 4cm
L:Length 5.7cm ,Width 4.7cm
XL:Length 7.5cm ,Width 6cm
XXL:Length 9cm ,Width 7cm
Thanks for buyer photos
Dear Friend, We also have others 2 stores, one for phone protector or VR glasses, other one for children toy or some gift for movie/cartoon fans. If you provide order in different store, please tell us, we will provide a discount for you. Just click below link to visit the stores. 
SHIPPING POLICY
1. This item shipping from China. 2. All items will be dispatched within 1-2 business days when the full payment is received and confirmed. We ship carefully, securely, and in a timely fashio 3. Please allow 7-20 business days for item to arrive. Please note that delivery times may vary, due to local dispatch delay or other reasons. If you have not received an item after 30 business days, please contact us 4. Please contact us if any other query about shipping 5. Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility 6. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. RETURNS & REFUND POLICY 1. If the item you received is defective in any way, we will exchange it if possible or 100% money back refund 2. Replacement or refund will be made upon receipt the returned item. In any cases, buyers pay for shipping at their own cost to return products for exchange or refund, sellers pay for the resending fee. 3. Please check out the description and all the pictures of the actual item I provided to determine the condition for you. I try to show and describe every item honestly and accurately to the best of my ability. Returns and refunds are accepted ONLY if the item is grossly misrepresented. Shipping fees charged are nonrefundable. Buyer is responsible for all return shipping fees. CONTACT US When you have any question during the transaction, please feel free to contact us. We believe everything can be solved by communication and we will make efforts to help deal with your problems.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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| Buyer | Real customer reviews | |
|---|---|---|
Customer  |
7 Dec 2016 03:51 Заказ пришел через 32 дня. Брали XL на Хаски, предварительно померив лапы. Таблица размеров не совпадает. На Хаски всё-таки надо XXL. Лапки жмёт и собака ходит как хромая лошадь, пытается сбросить. |
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Customer  |
2 Nov 2016 19:31 Excelente |
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Customer  |
28 Oct 2016 16:48 Nice product and nice buy. I would buy again from this store. |
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