Product Details

Material:Inside Fleece very warm

Winter Warm Dog Pet Clothes

Note:Pls sizing your dog before buying will help get you the right products!Pls kindly read the measurements,size XS/S/M/L/XL May not be the same for different clothes.

Pls check the size details,size suggestions forms,for reference only!

< Please leave us a message if you need to select color or size assortment when you place an order, and we will prepare the items for you correctly.Thank you!

About Items

All items sold by us are being described to the best of our abilities as accurate as possible.Please notice that size and color representation are subject to manufacturing variance. Also monitor settings may vary from computer to computer and may distort actual colors.

Payment

1. Full payment must be made within 15 days of placing your order.

2. The buyer is responsible for any tax and/or duty charged by their country.

Shipping
1. We only ship to buyer’s registered address. If you need to change your shipping address, please change it on Aliexpress BEFORE you pay.

2.Our main shipping is Airmail by China Post.It will takes 15-45days to you,pls be patient.

3.Sometimes,shipping time could be taken longer during Holiday(just like Christams.Chinese New Year Holiday etc.) or Customs Duty Review.

Refund

Exchange Only

1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.

2. The buyer must contact us within 14 days of delivery if they wish to exchange defective or incorrectly shipped items.

Feedback

Please contact us before leaving any negative or neutral feedback. We will try our best to solve any problems.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle online shop with free worldwide shipping | The Pets Castle merchandise (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thepetscastle.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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