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If you have any questions, please contact us! we will reply within 24 hours.
100% Brand New & High Quality
1.Due to the light and screen difference, the item’s color may be slightly different from the pictures.
2.Please allow 1-3cm differences due to manual measurement. (All measurement is in cm and please note 1cm=0.39inch)
3.Thank you for your kindly understanding.
[commodity material]:PP safety material
[commodity color]: Yellow, pink
Commodity weight: 615g
Commodity size: Base 17*21CM, increase the length of the 7.5CM, the overall height: 48CM
[water bottle capacity]: 650ml
Commodity characteristics: can freely adjust the heightConvenient, pet with different heights, tap water head, let the hair in the pets will no longer worry.
Sincere Words to our Dearest Customers
In China, there is a saying: cheapest is the dearest. We believe, that this principle works all over the world.
That’s why we offer High Quality and Excellent Service.
Choose us and you won’t regret!.
ORDER WITH CONFIDENCE!
We accept alipay.
All major types ofcredit cards are accepted through secure payment processor ESCROW.
We ship fromMonday to Sunday, excluding holidays. Please send us an email BEFORE your payment if you wish to change a shipping address.
Standard Service takes about 15-25 business days (Except Italy, Russia, Israel, Argentina, Brazil, Latvia, Ukraine, Kazakhstan, East Europe, South America, which will take 30-45 days). It’s trackable on your country post office website or China EMS website.
Delivery time depends on destination and other factors, it may take up to 40 business days.
The shipping cost does not include any import taxes, and you are responsible for customs duties.
In case you received a defective item, you can send us a request for refund or exchange for a new one within 15 days after receiving.
If you received an item that is different from the description.Please contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value our cooperation. Please e-mail us.
Service & Feedback
Do not hesitate to contact us any time before and after your purchase; we are committed to your 100% customer satisfaction. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee.
If you satisfied with our product and service, we sincerely hope that you can leave us a positive feedback and 5-star Detailed Seller Ratings, We will automatically send a positive feedback to you.
We will try our best to solve the problems in your favor. Your satisfaction is very very important to us and we value your business. We highly estimate all our customers!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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