SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хороший качественный рюкзак. Взяли XL для ши-тцу 6.3 кг. Свободно. Можно ещё кота рядом впихнуть. :) Хороший продавец. Быстрая доставка.
Продавец надёжный, отправил быстро. Товар очень хорошего качества. Рюкзак просто супер. Все как в описании, сшит очень качественно.
Muy bonita . Buen material. recomiendo al vendedor.
Recu en 15 jours
Buena bolsa talla L para 4 kilos
Кошара рада :)
Посылка пришла, все без проблем, к качеству претензий нет, все соответствует фото!
Замечательный рюкзак)) мне и собаке нравится) размер XL подошёл для собаки 4 кг. В зимних одёжках она в нем отлично помещается)
Отличная сумка. Для чихуахуа весом в 2 килограмма М размер как раз! Доставка до Москвы 2 недели
Good!
bueno
Заказали для Йорка 1700 весом размер М, хорошо подошёл,примеряли на Йорка 2200 весом, ему тоже хорошо, но можно и немного больше по ширине. Качество хорошее, все прошито аккуратно, нитки не торчат, запаха практически нет. Выглядит прямо как на картинке. Доставили до Екатеринбурга почти за месяц.
Good
excelente calidad. y lo recibí antes de tiempo
Ооооочень классный рюкзак на собаку в 5 кг самое то. Даже еще есть запас и очень быстрая доставка до ХМАО 7 дней
I have recieve this order just for 15days to Bulgaria. My lovely mops look comfy in it
Все отлично
Это хороший продавец, и отличный товар.
11월 11일 주문 - 11월 25일 수령 가방은 통기성도 있어보이고 좋아요.. 만족합니다.
perfect for my 8,5 kg dog .
Esta super bien. La he probado con mi Jack Russell de 6 Kg. mochila tamaño xl y le va perfecta, tiene espacio para poder tumbarse . Muy cómoda porq va cruzada por la espalda. Muy buen producto calidad precio y me ha llegado en 3 semanas.
Качество хорошее, думала, что рюкзак будет плотнее. Собака встаёт на задние лапы и вываливается. Пока непонятно, подойдёт ли он нам. А так выглядит симпатично.
на мопса подошел размер xl. еще не пробовали носить, потом отпишусь
Fast shipment, Size XL too little for 9kg Dachshound with looong back. However nice Dog bag anyway.
отлично