Product Details

Shopping Note: There are coupons in our store, please remember to pay before you receive! Please: Favorite Stores ! Dear Customer Many customers ask us: “Why are you the cheapest price is not that one,” We answer: “Our customer experience and product quality always the first place,” Please be assured that you pay for, we efforts!, There are any questions you can contact us, thank you!

Ortilerri Pet Products Pet Puppy Fancy Cat Hat Funny Turned Wigs Lionhead Sets Teddy Blue Cat Hat Halloween Dress Up Clothing

Color: White, gold, yellow, black, brown

Material: fleece

Point of use: Pet accessories and can keep warm in the winter

weight: 27g

Feature:

Quality material will not make pets feel uncomfortable, fashion style, lovely appearance makes pets more beautiful and lovely.

Shipping:

We are free shipping for most countries, according to the actual operating state
We cooperate with a strong logistics company, with the fastest time sent to your hands.

NOTE: Russia customer please fill in the full name

Production Line ( Production / Warehouse / Service / Offline Store)

Shopping Guide

Shipping & Refund

1. All orders will be dispatched within 7 days after funds passing security check by aliexpress.com . It is only extended due to holidays.

2. Delivery time will be 10 to 60 days regularly, seldom occurs more than 120 days for less countries like Brazil,Peru.

3. We will be responsible for all the wrong sending and quality issue orders.

4. Customer must offer accurate consignee information, otherwise ,customer need afford the loss.

5. Customer take charge of destination Country Customs Tax.

If you not receive the goods, there are two cases:
The goods on the way,please be patient to wait.
The goods return or lost,you can choose resend or refund.

If you receive the goods, the following occurs:
The goods not fit,Wrong Delivery,Color difference,Quality defect,Damage.
So, you can choose resend,refund or discount.

If you have any else requirements, you could tell us also!

Feedback

1. Thank you for your purchase, we are appreciated for your trust.

2. Good reviews are highly recommended.

3. Before leaving neutral and negative, please contact us to slove the problem.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle online shop with free worldwide shipping | The Pets Castle merchandise (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thepetscastle.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.