Verified by shoppers
Product always receives high satisfaction ratings from our customers

international Buyers – Please Note:

1 This toy is only suitable for small dogs

2 Total length of about 20cm

3 price is only for one carrot’s price

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
(26)
4 stars
(2)
3 stars
(0)
2 stars
(0)
1 star
(0)
Write a Review
G***n U.
25 Jan 2017

good product. very slow Shipping.

Customer
24 Jan 2017

I havent recieved my product, but store returned my money.

I***a S.
11 Jan 2017

Хоть морковка и не крепкая и проживет не долго, мы довольны. Собака с ней во рту потешная такая, как с сигарой. А вот мишка из этой серии уже давно у нас и жив.

Customer
21 Dec 2016

Дошла за месяц, собаке нравится. Спасибо!

Customer
21 Dec 2016

excelente pero envío lento

Customer
20 Dec 2016

fantastic toy for my cats. thank you.

Customer
20 Dec 2016

качество норм

H***n Z.
19 Dec 2016

классная игрушка, собаке очень понравилось - таскает её с собой по всей квартире

N***a V.
15 Dec 2016

Большая, мягкая. Собака оценит, будет грызть. Пока прикопал на своем месте до вечера)

L***4 L.
8 Dec 2016

Thanks

Customer
6 Dec 2016

Товар понравился! Рекомендую продавца! Благодарю!

Customer
5 Dec 2016

Спасибо!

Customer
3 Dec 2016

соответствует описанию. спасибо продавцу. трек не отслеживался.

I***a Z.
2 Dec 2016

Здоровская игрушка! Нашей собаченьке очень понравилась)доставка в МО 1,5 месяца.

L***v K.
1 Dec 2016

Хорошая, без запаха

Customer
1 Dec 2016

Smaller than expected. My dog did not really care. Not an exciting toy.

Customer
1 Dec 2016

Симпатичная морковинка, закажу ещё ☺

Customer
29 Nov 2016

очень прикольная морковка! собака довольна, играет. за такую цену отличная игрушка.

Customer
28 Nov 2016

игрушка чуть великовата для котят, но они умудряются ее все равно таскать. Посылка пришла быстро. Все отлично.

O***A K.
23 Nov 2016

супер.

S***i V.
21 Nov 2016

все отлично;)

Customer
3 Nov 2016

класс. рекомендую, не большая

Customer
31 Oct 2016

My dog loved it and destroyed it immediately.

Customer
28 Oct 2016

Excellent mon chien est trop content ... arrivé en 12 jours ... un grand merci ...vendeur à recommander

S***y I.
3 Aug 2016

Доставка до Приморья ровно 30 дней. Собака довольна! ;-)

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pet dog products Teddy dog toys carrots puppy teeth bite resistant knots toys, pet supplies Bite chew dog toy Bite Toys for Dog

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