Features:
This bag is designed to take your pet dog that travelling with you.
Special designed that the pets can breathe free and feel comfortable when in it.
The bag is designed to be worn on your front and you can play with your pet on the way, and you can protect it when you are in a crowdedIt is a flat when not being used, so it is convenient to place and use little space.
You can get more information from the pictures
Fashionable style and fresh look.
3 Color: Pink, blue and Grey(see photo)
Main material:Cotton
Size: approx 18.5″×9″×8″ (L x W x H)(L47×W23×H20cm)
Holds pets up to 6.6 lb
Package included
:1x Pink Dog Pet Carrier tote magic bag
” size=”3″>PAYMENT
PayPal accepted.
We appreciate your prompt payment and unpaid item case will be opened automatically if payment not received within 7 days!!
All items are sent out as “gift” format, importation tax & VAT are not included (normally free of charge). Buyer is responsible for any applicable import duties and local taxes. Our price does not include taxes, VAT, or other hidden charges.
SHIPPING
We ship to worldwide by China register mail with tracking No or HK flat post without tracking No. Order processing time: 1 working days. Shipping address based on payment address only.
Delivery time (just estimated, not guaranteed):
5-10 working days to Australia/ United Kingdom /Asia Country
7-15 working days to CANADA /United States
10-20 working days to France/ Spain/Europe Country
15-35 working days to Italy/South Africa/French Guiana”depends on strict Custom Inspection
REFUND:
1, Product wrong or broken or not work, plz let me know and I will refund full money to you or reship one new to you.
2, You change your mind and don’t want it, plz contact us and we will give you a return address. Buyer need charge the return freight. When I get the return parcel, I refund money to you.
” size=”3″>FEEDBACK:
We leave positive feedback for our customers immediately once they make payment. We would like the same opportunity to earn positive feedback. If you have any question, you could contact me in advance. We trust we will give you satisfy reply. If not satisfy, you could give me any feedback just you want.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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