USD 17.00-20.00/pieceUSD 8.20-36.00/pieceUSD 8.85-13.30/pieceUSD 14.38/pieceUSD 17.65-24.55/pieceUSD 16.92-24.00/pieceUSD 8.63-10.00/pieceUSD 17.08/piece
Features:
- used as front backpack to see how your dogs feeling (also you can use it as backpack)
- can please your dog whenever you like
- four legs out to make your lovely pet comfy
- Denim And Quilted Soft Short Plush suit for autumn and winter
- a safety buckle inside to keep your dog safe & avoid it jumping outside
Size Chart:
Denim
Quilted Soft Short Plush
Detailed Show:
Shipment:
1. All products of our store are free shipping via China post, If order more than $250, free shipping via DHL/ Fedex,
generally 5-6 days to arrive.
2. If you like other shipping ways, you can choose it by yourself, but you ought to pay the additional fees.
3. We can not guarantee the delivery time on all international shipments, due to the differences of individual countries in customs clearing times, which may affect how quickly your
product is inspected. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Size / Fit Issues:
The sizes are illustrated with specific measurements in the detailed specifications. Please carefully check it before you
place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. You can directly
contact us, if you find the size of the products do not fit.
Color Mismatch:
Differences in color maybe caused by some other reasons, such as color reflection in the monitor, lighting, background,
etc. However, if you do believe the received item is in wrong color, please contact us to see if a return or refund is possible.
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 Stars if you are
satisfied with our items and services. If you have any problems with our items or services, please feel free to contact
us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best
customer services.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Pets Castle SHOP (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of thepetscastle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (3) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Real customer reviews | |
|---|---|---|
P***a C.  |
28 Jan 2017 17:58 Muy buena calidad, entrega rapida y muy buena terminación en las costuras. 
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K***m B.  |
19 Dec 2016 18:31 Great carrier for my pup. The pup loves it as the carrier is very soft inside where the pup sits. I recommend this product. |
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E***a K.  |
11 Dec 2016 23:09 perfect for chihuahua |
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